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SHOP WITH CONFIDENCE

Warranty Policy

We want you to enjoy your Christmas tree for many holiday seasons. Our limited warranty is designed to give you added peace of mind should an eligible product issue occur.

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Made for Christmases to Come

At Christmas Trees Haven, we believe an artificial Christmas tree should be something you can look forward to bringing out year after year. That's why eligible artificial Christmas trees are backed by our limited warranty against certain manufacturing and structural issues.

If something doesn't seem right with your tree, please contact our customer care team before attempting a repair. We'll work with you to understand the problem and determine the best next step.

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OUR COVERAGE

What's Covered?

Our limited warranty covers eligible artificial Christmas trees against certain manufacturing defects and issues affecting the normal function of the product.

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Tree Structure

Eligible structural components, including certain branches, hinges, connections, and stands, may be covered when a defect is caused by manufacturing or workmanship.

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Lighting Components

For eligible pre-lit Christmas trees, certain manufacturing issues involving the integrated lighting system may be covered under the applicable warranty.

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Manufacturing Defects

We may provide assistance when an eligible product has a verified defect that affects its intended use under normal conditions.

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LIMITED WARRANTY

Two Years of Coverage

Eligible artificial Christmas trees are covered by a 2-year limited warranty from the original purchase date, subject to the terms, exclusions, and conditions described in this policy.

Please keep your order confirmation or other proof of purchase available, as it may be required when submitting a warranty claim.

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PLEASE KEEP IN MIND

What's Not Covered?

A limited warranty does not cover every type of wear or damage. The following situations are generally excluded.

× Normal wear and tear from regular seasonal use.

× Minor shedding of branch material or needles.

× Loose tips or cosmetic imperfections that do not affect normal use.

× Damage caused by improper assembly, storage, handling, or misuse.

× Damage caused by outdoor exposure when the tree is intended for indoor use.

× Damage caused by unauthorized modifications, repairs, or alterations.

× Damage caused by accidents, abuse, negligence, or improper care.

× Products purchased outside an authorized Christmas Trees Haven sales channel.

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PRE-LIT CHRISTMAS TREES

Having Trouble With Your Tree Lights?

Before submitting a warranty claim for a pre-lit Christmas tree, we recommend checking the connections and following the product's troubleshooting instructions.

Check the connections

Make sure each lighting connection is firmly connected and that the tree is receiving power.

Check the instructions

Review the assembly and lighting instructions supplied with your tree before attempting any repair.

Contact us

If the issue continues, contact our customer care team. Please don't attempt an independent repair unless we instruct you to do so.

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NEED HELP?

How to Make a Warranty Claim

We've kept the process simple. If you believe your tree has an eligible warranty issue, contact us and we'll help you through it.

Contact Us

Email our customer care team at sales@christmastreesHaven.com and tell us what's happening with your tree.

Provide Your Order Details

Include your order number, purchase information, and a brief description of the issue.

Send Photos or Video

Photos or a short video showing the issue can help our team understand the problem and determine the appropriate solution.

We'll Review It

Our team will review the information and let you know what options are available under the applicable warranty.

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OUR GOAL

We'll Work Toward a Fair Solution

Depending on the nature of the issue and the circumstances of the claim, an approved warranty resolution may include troubleshooting assistance, replacement parts, a replacement section, a replacement product, or another appropriate solution.

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Important Warranty Information

This warranty applies to the original purchaser and begins on the original purchase date. Proof of purchase may be required to verify warranty eligibility.

Warranty coverage is limited to eligible product defects and does not replace your responsibility to properly assemble, use, clean, and store your Christmas tree according to the product instructions.

Please do not discard your tree or attempt an independent repair before contacting us about a potential warranty issue. Doing so may make it more difficult for us to properly assess the claim.

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QUESTIONS ABOUT YOUR TREE?

We're Here to Help.

If you're experiencing a problem with your Christmas tree or aren't sure whether an issue is covered, reach out to us. We'll help you understand the next step.

Email Customer Care →

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READY FOR THE HOLIDAYS?

Find a Tree You'll Love for Years.

Explore Christmas Trees Haven and discover artificial Christmas trees designed to make decorating the holidays easier.

Shop Christmas Trees →

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